We at al-seloulyagri store are keen on your complete satisfaction with our products. If you are not satisfied with your purchase, you can benefit from our exchange and return policy according to the following conditions:
1. Terms of exchange and return:
- Time period: You can request a replacement or return of products within 14 days from the date of receiving the order.
- Condition: Products must be in their original condition, unused, and include original packaging and purchase invoices.
2. Replacement process:
If you would like to exchange a product, please contact us and we will guide you on how to return the product and exchange it for the product you want.
3. Retrieval process:
If you would like to return a product, please follow these steps:
- Contact: Contact us to inform us of your desire to return the product and provide information about your request.
- Return of the product: After confirming the order, return the product to our address provided and the customer will bear the shipping cost associated with returning the product.
- Verification: After receiving the product and verifying its condition, the return request will be processed and refunds will be issued within 7 business days.
4. Exceptions:
- Products that have been used or damaged due to misuse cannot be returned or exchanged.
- Our return policy does not include customized or modified products.
5. Shipping fees:
Shipping fees are non-refundable and if the return is due to our error, we will cover the shipping fees.
6. Support:
If you have any questions or need assistance regarding our return and exchange policy, please feel free to contact us.
We are here to help you and strive to provide the best possible shopping experience.